Sharjah City Municipality (SM) is committed to meeting the customer satisfaction and promoting secure modes of transaction of business with its customers. The obligation to protect the privacy rights of all our customers, who are visiting our websites, is of utmost importance to the SM.

SM Security & Privacy policy deals with SM's guidelines related to information collection & usage of your personal information. SM uses its Website to:

• Collect personal information for the purpose of responding to a user's request or input, or to complete an online transaction. If a user chooses to provide SM with personal information, such as sending an e-mail to an SM employee or by filling out and submitting an online form located on SM's Website, SM may use that information to respond to the user's message and to assist in obtaining information the user may have requested. SM will not share e-mail addresses submitted by a user through SM's website.

• Provide electronic transaction capabilities, should a user provide any personal information and/or payment information while using SM's Website. Such information may be collected, processed and disclosed to external Sharjah Government Departments to complete an online transaction and for record-keeping for such activities as billing, permits, licenses and other business-related purposes.

• Collect usage statistics for site management, such as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance issues. The information does not identify you personally. The following information about your visit is collected:

*The Internet domain and/or IP address from which you access the SM's Website ;

*The type of browser and operating system used to access SM's Website ;

*The date and time of the visit;

*The pages visited

Transaction Security: SM has secure mechanisms to protect the information provided to it by its customers. SM uses state of the art encryption techniques to protect all the information identified as sensitive, or any other data that is required to be secured to meet Sharjah's federal or local government regulations.

 

Safe transfer of information: this website undertakes to provide sufficient protection for the information you provide to us. We employ electronic, material and legal protection measures to maintain your confidential information. Additionally we encrypt information classified as sensitive or data that have to be kept confidential according to statutory requirements.

 

Protection of personal information: Your personal information is only available to the SM employees who have a need to know it. It will not be available for public inspection without your consent. Also, no site user information will be shared, sold, or transferred to any third party without your prior consent. Access to such information is only given to those qualified professionals who provide SM online services consistent with your interactions with our site.

 

Right to review, amend or correct personal details any user supplying us with his /her personal details is entitled to review, or amend those personal details at any time.

 

Other websites and Applications: the privacy policy applies only to the website of the SM. In the event of shifting to another website though the link provided at SM website, you should read the privacy policy of that website so as to be aware of the applicable practices. SM will therefore not accept responsibility or liability for any harm or loss incurred as a result of surfing that website.